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Thank you for choosing KiddoGo Online Store. We’re committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below to understand how we handle shipping and delivery.

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🚚 Order Processing Time

We process all orders within 1–3 business days (excluding weekends and holidays). During peak seasons or high volume periods, processing may take slightly longer. Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking details to update after dispatch.

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🚚 Shipping Methods & Delivery Time

We offer free global shipping on most products. We offer multiple shipping options at checkout. Delivery times vary depending on your location and the shipping method selected.

United States / Canada: 8–12 business days

United Kingdom / Germany / France / EU Countries: 6–10 business days

Australia: 6–10 business days

Other international locations: 10–20 business days

Note: Delays may occur due to customs clearance or local postal service conditions. These are outside of our control.

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📦 Tracking & Notifications

Once your order is shipped, you will receive an email with a tracking number. You can track your package using the carrier’s website. If your tracking hasn’t updated after 3 business days, please reach out to our support team for assistance.

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🚫 Out-of-Stock Items

In rare cases where an item becomes unavailable after purchase, we will contact you immediately to offer a refund or replacement. Be sure to enter a valid email and phone number at checkout so we can reach you if needed.

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🛡️ Lost or Damaged Packages

KiddoGo is not responsible for lost or damaged packages once they are handed over to the shipping carrier. If your item arrives damaged or does not arrive at all:

1. Contact the shipping carrier to file a claim.
2. Keep all packaging materials and documentation.
3. Let us know — we’ll help guide you through the process.

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🧾 Final Notes

We aim to provide accurate shipping estimates and communicate transparently.. However, unexpected delays due to weather, customs, or carrier issues can occur and are beyond our control. We appreciate your patience and understanding.

If you have any questions about your shipment, feel free to contact our customer support team at service@kiddogo.store

Thank you for choosing KiddoGo — we hope you enjoy your purchase!