Shipping policy
Every OriginToy order is thoroughly inspected, safely packaged, and dispatched with care to ensure your child receives it ready for adventure.
1. Processing & Handling
- Handling Time: All orders are dispatched within 1–2 business days (Monday – Friday).
- Tracking Confirmation: A tracking link will be emailed to you as soon as your package is scanned by the carrier (please allow 24–48 hours for online updates).
2. Delivery Times (Free Express Tracked Delivery)
We offer Free Express Tracked Shipping on all orders worldwide:
- United Kingdom & Australia: 5–8 business days
- European Union (Germany, France, etc.): 5–8 business days
- United States & Canada: 6–10 business days
- Rest of the World: 8–12 business days
*Note: Delivery times are calculated after dispatch and exclude potential local customs delays or peak holiday congestion.
3. Tracking & Order Issues
- Track Online: You can track your shipment anytime via our Track My Order page.
- Arrived Damaged: Contact us within 48 hours of delivery with photos of the damaged unit. We will send an immediate free replacement.
- Lost in Transit: If tracking shows no activity for over 7 business days, email us for an instant replacement or full refund.
4. Address Accuracy
Please ensure your shipping address is complete and correct at checkout. Once dispatched, destination addresses cannot be changed.
Customer Support
Email: hello@origintoy.com
Phone: +1 (502) 864-3806
WhatsApp: Message Us on WhatsApp
Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)